CRW010 - Investigative Questioning Workshop for Banking Sectors (2 Days Workshop)
Schedules:
Upcoming – Dates Coming Soon
Venue:
Confirmation depends on Class size & availability
Note:
Includes Buffet lunch, 2 Tea Breaks (Coffee/Tea & Pastries)
Limited Complimentary Car Parking Coupons are available upon request
Course Fees
- Individual Participation
SGD 1,150
- FULL 2 days Programme
- Course Material
- Certificate of Completion
- Group Rate (3+ Participation)
SGD 950 per person
- Venue Hotel or clubhouse
- 2 Tea break & lunch provided
- Cost-effective learning
IN-House Fees
- Minimum (15+ Participation)
SGD 700 per person
- Client need to provide classroom
- No food will be provided
- Cost-effective learning
Course Synopsis
The banking and financial services industry operates within a highly regulated environment where transparency, accountability, and compliance are critical. Financial institutions frequently encounter situations that require internal investigation, such as fraud, regulatory breaches, suspicious transactions, employee misconduct, customer disputes, compliance violations, and anti–money laundering concerns. In such situations, investigators, compliance officers, risk managers, auditors, and supervisors must conduct inquiries that are precise, objective, and legally defensible. The success of these investigations depends greatly on the investigator’s ability to ask structured and purposeful questions that uncover facts and verify information.
The Investigative Questioning Workshop for the Banking Sector (CRW010) is designed to equip banking professionals with practical investigative questioning skills needed to conduct effective internal inquiries. The course focuses on how financial institutions can strengthen their investigative capability through disciplined questioning techniques that enable investigators to obtain accurate and reliable information from employees, customers, and other stakeholders. In banking investigations, poor questioning practices may lead to incomplete evidence, inaccurate conclusions, or regulatory complications. Therefore, structured questioning is essential for maintaining investigative integrity and compliance.
This workshop introduces participants to the principles and systematic approach to investigative questioning within financial and regulatory environments. Participants will learn how to prepare investigative interviews, structure questioning sequences, and manage discussions with individuals who may be reluctant, defensive, or cautious when responding to inquiries. The programme emphasizes that effective questioning enables investigators to establish facts, clarify financial transactions, identify inconsistencies, and assess the credibility of statements.
Participants will examine a range of investigative questioning techniques including open-ended questions, probing questions, clarifying questions, reflective questions, and summarizing questions. These techniques help investigators obtain detailed explanations of financial activities and allow interviewees to provide complete accounts of events. The course also explains the risks associated with inappropriate questioning methods such as leading questions, accusatory language, or hypothetical assumptions, which can distort responses and weaken investigative findings.
Banking investigations often involve sensitive financial information and regulatory implications. Therefore, the course highlights the importance of professional communication, attentive listening, and maintaining neutrality during investigative interviews. Participants will understand how tone, pacing, and careful listening contribute to obtaining reliable information and maintaining credibility during investigative processes.
The workshop incorporates practical scenarios commonly encountered in the banking sector, including internal fraud investigations, suspicious transaction inquiries, compliance breaches, customer complaint investigations, and regulatory reporting issues. These examples demonstrate how structured questioning can be used to systematically uncover relevant facts while maintaining professionalism and confidentiality.
By the end of the programme, participants will have a practical framework for conducting investigative interviews that are structured, ethical, and outcome-focused. They will understand how disciplined questioning supports accurate documentation, strengthens investigative conclusions, and ensures that inquiries meet regulatory expectations.
The Investigative Questioning Workshop for the Banking Sector ultimately aims to strengthen investigative competence within financial institutions. By mastering structured questioning techniques, banking professionals can improve the quality of investigations, enhance compliance with regulatory standards, and ensure that decisions are based on accurate and properly obtained information.
Learning Objective
By the end of this workshop, participants will be able to:
- Explain the role of investigative questioning in banking investigations, particularly in fraud detection and regulatory compliance inquiries.
- Identify common banking investigation scenarios, including internal fraud, suspicious transactions, compliance breaches, and customer complaints.
- Apply structured questioning techniques to obtain accurate information during financial and compliance investigations.
- Differentiate between various types of investigative questions, including open, probing, clarifying, reflective, and summarizing questions.
- Recognize and avoid problematic questioning practices, such as leading, accusatory, or misleading questions that may affect investigative credibility.
- Develop logical lines of questioning to clarify financial activities, transaction histories, and decision-making processes.
- Conduct investigative interviews with employees, clients, and witnesses involved in financial inquiries.
- Manage interviews involving sensitive financial matters while maintaining professionalism and confidentiality.
- Apply active listening and analytical questioning techniques to detect inconsistencies and clarify complex financial information.
- Maintain control during investigative interviews through disciplined questioning, neutral language, and structured communication.
- Document interview findings accurately to support compliance reporting, regulatory reviews, and internal audit processes.
- Strengthen investigative and compliance practices within financial institutions by applying structured questioning frameworks.
Learning Outline
Upon completion of the workshop, participants will be able to:
- Conduct investigative interviews related to financial and compliance matters.
- Apply questioning techniques during fraud or suspicious transaction investigations.
- Use open-ended questions to obtain detailed explanations of financial activities.
- Apply probing questions to clarify transaction details.
- Verify timelines and financial information through structured questioning.
- Maintain professional communication during financial investigations.
- Demonstrate active listening when interviewing employees or clients.
- Handle sensitive financial discussions with confidentiality and neutrality.
- Avoid leading or misleading questions that may compromise investigations.
- Identify inconsistencies in financial statements or explanations.
- Structure investigative questioning to analyse financial events.
- Maintain interview control during compliance investigations.
- Document interview findings accurately for regulatory reporting.
- Strengthen internal investigation procedures within financial institutions.
- Support regulatory compliance and financial integrity through disciplined questioning practices.
Key Benefits of the Course
- Strengthens investigative capabilities within financial institutions.
- Improves the quality of financial investigation interviews.
- Enhances the ability to detect inconsistencies in financial explanations.
- Supports effective investigations of fraud and suspicious transactions.
- Improves compliance investigation processes.
- Reduces investigation errors caused by improper questioning techniques.
- Enhance communication between investigators, employees, and clients.
- Strengthens professionalism during sensitive financial inquiries.
- Improves documentation for regulatory and compliance reporting.
- Enhances credibility of internal investigations.
- Supports stronger anti-fraud and risk management practices.
- Improves decision-making during financial investigations.
- Promotes transparency and accountability within banking institutions.
- Strengthens compliance with financial regulations.
- Contributes to maintaining trust and integrity in financial operations.
Who Should Attend
- Bank compliance officers
- Financial crime investigation officers
- Anti-money laundering (AML) officers
- Fraud investigation specialists
- Bank risk management professionals
- Internal audit officers
- Regulatory compliance managers
- Banking operations managers
- Financial security officers
- Corporate governance officers in banks
- Banking legal and regulatory officers
- Financial intelligence and monitoring officers
- Transaction monitoring specialists
- Banking investigation and audit teams
- Senior managers responsible for compliance and risk oversight
Professional classroom training built for capability, confidence, and impact.
Our instructor-led classroom training combines deep subject-matter expertise with proven instructional methodologies. Participants engage in structured learning, guided discussions, and scenario-based activities that build confidence, competence, and professional judgment.
Methodology
This will be a 1-day course, delivered through an interactive and structured approach that blends theory with practice. The methodology ensures that participants not only understand the 5 Steps Interview model but also apply the skills through hands-on exercises. The following methods will be used:
- Presentation
- Videos
- Case studies
- Demonstrations (Demo)
- Role-Play
- Practice
Hear From Others
Trusted by Government and Corporate Organisations
Alan Elangovan
Alan Elangovan is a highly respected Master Trainer and Behavioural Expert with over 30 years of professional experience across the civil service, defence, and corporate sectors. He served 20 years with the Ministry of Home Affairs (MHA) and 7 years with the Singapore Armed Forces (SAF), delivering high-impact training in criminal behaviour analysis, investigation techniques, and security interviewing. He is the Founder and Lead Trainer of LPS Training Services, which was rebranded as LPS Academy in 2025. Through this platform, he has trained more than 125,000 officers from public and private sector organisations, both locally and internationally. Alan is also an accomplished author of five books, a curriculum designer, and an international speaker, widely recognised for translating complex behavioural and investigative concepts into practical, field-ready competencies that enhance professional capability, investigative effectiveness, and organisational performance.
Pannirselvam
Pannirselvam is a highly experienced Operational Trainer with 30 years of distinguished military service and 10 years of professional training experience at LPS Training Services, which is now known as LPS Academy. Throughout his career, he has trained more than 50,000 officers across a wide range of security, operational, and enforcement disciplines. Having conducted operational training assignments across nine countries, he brings extensive field expertise, disciplined instruction, and international operational perspectives to every programme he delivers. His training emphasizes practical application, operational readiness, and real-world scenario learning, ensuring participants gain hands-on competencies and mission-focused skills essential for effective performance in demanding security and enforcement environments.
