Last Updated: 30th Jan 2026

1. Introduction and Commitment to Privacy
LPS Academy is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us by learners, trainers, clients, partners, and website visitors. This Privacy Policy explains how LPS Academy collects, uses, discloses, stores, and protects personal data in connection with our website, Learning Management System (LMS), e-learning platforms, virtual classrooms, classroom training programmes, digital resources, and related services. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

2. Scope and Applicability
This Privacy Policy applies to all personal data collected by LPS Academy through online platforms, registration forms, course enrolments, assessments, communications, surveys, events, and contractual engagements. It applies to individuals acting in a personal or professional capacity, including learners, trainers, facilitators, corporate or government representatives, vendors, and visitors to our digital platforms.

3. Types of Personal Data Collected
LPS Academy may collect personal data that is reasonably necessary for the provision of educational and administrative services. This includes identification and contact information such as names, email addresses, phone numbers, job titles, organisational affiliation, and billing details. It may also include account credentials, learning records, attendance data, assessment results, feedback, certification status, communication records, and technical information such as IP addresses, device information, and system usage logs. Where required for regulatory, certification, or contractual purposes, additional information may be collected with appropriate notice.

4. Methods of Data Collection
Personal data are collected through various means, including online registration forms, LMS account creation, course enrolment processes, payment transactions, assessments, surveys, feedback forms, emails, virtual learning tools, classroom attendance records, and interactions with LPS Academy staff. Data may also be collected automatically through cookies, analytics tools, and system logs when users access digital platforms.

5. Purposes of Data Collection and Use
LPS Academy collects and uses personal data for legitimate business and educational purposes, including course administration, learner identity verification, training delivery, assessment and certification, communication with participants, billing and payment processing, quality assurance, compliance with legal and regulatory requirements, platform security, service improvement, and analytics. Personal data may also be used to provide updates about programmes, learning opportunities, or services where consent has been obtained or where permitted by law.

6. Consent and Lawful Basis for Processing
By providing personal data to LPS Academy, individuals consent to its collection, use, and disclosure in accordance with this Privacy Policy. Where required, consent is obtained explicitly, and individuals may withdraw consent subject to legal and contractual limitations. In certain cases, personal data may be processed without consent where permitted under applicable laws, such as for contractual performance, legal obligations, or legitimate interests related to education and training services.

7. Disclosure of Personal Data to Third Parties
LPS Academy does not sell personal data. Personal data may be disclosed to third parties only where necessary for service delivery or legal compliance. This may include learning platform providers, payment processors, IT service providers, assessment partners, accreditation bodies, and government agencies where required by law. All third parties are required to handle personal data securely and in accordance with applicable data protection laws and contractual obligations.

8. International Data Transfers
Where services involve cross-border data transfers, LPS Academy takes reasonable steps to ensure that personal data is protected to a standard comparable to Singapore’s PDPA. This includes the use of contractual safeguards, data protection agreements, or reliance on recognised international standards where applicable.

9. Data Accuracy and User Responsibilities
Individuals are responsible for ensuring that personal data provided to LPS Academy is accurate, complete, and up to date. Inaccurate or outdated information may affect course access, certification, or communications. Users are encouraged to update their information through the LMS or by contacting LPS Academy support.

10. Data Retention and Disposal
LPS Academy retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, regulatory, accreditation, or operational requirements. When personal data is no longer required, it is securely deleted, anonymized, or disposed of in accordance with established data retention policies and applicable laws.

11. Data Security and Protection Measures
LPS Academy implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration. These measures include access controls, secure servers, encryption where appropriate, system monitoring, and staff training. While reasonable precautions are taken, no system can be guaranteed to be completely secure, and users acknowledge inherent risks associated with digital platforms.

12. Cookies, Analytics, and Tracking Technologies
LPS Academy may use cookies and similar technologies to enhance user experience, analyse platform usage, and improve services. Cookies help recognise user preferences and support platform functionality. Users may manage cookie preferences through browser settings; however, disabling cookies may affect platform performance or access to certain features.

13. Access, Correction, and Data Subject Rights
Individuals have the right to request access to, correction of, or information about their personal data held by LPS Academy, subject to applicable laws and exceptions. Requests must be submitted in writing and may require verification of identity. LPS Academy will respond within a reasonable timeframe in accordance with legal requirements.

14. Marketing Communications and Preferences
LPS Academy may send communications related to courses, programmes, events, or services. Individuals may opt out of marketing communications at any time by following unsubscribe instructions or contacting support. Essential administrative or service-related communications may still be sent where necessary.

15. Children and Minors
LPS Academy does not knowingly collect personal data from minors without appropriate consent. Where training involves participants under the age of 18, consent from a parent, guardian, or authorised organisation is required, and data is handled with additional care.

16. Changes to This Privacy Policy
LPS Academy reserves the right to update this Privacy Policy to reflect changes in legal requirements, technology, or operational practices. Updates will be published on the website or LMS, and continued use of services constitutes acceptance of the revised policy.

17. Complaints and Dispute Resolution
Any concerns or complaints regarding the handling of personal data may be raised with LPS Academy. Complaints will be investigated and addressed in good faith and in accordance with applicable laws. Where unresolved, individuals may have the right to escalate matters to the relevant regulatory authority.

18. Contact Information
For enquiries, requests, or concerns regarding this Privacy Policy or personal data matters, please contact:
LPS Academy
Email: support@lps.edu.sg
Website: www.lps.edu.sg

19. Acknowledgement
By using LPS Academy’s platforms and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.