CRW007 - Investigative Questioning Workshop for Security Sector (2 Days Workshop)
Schedules:
Upcoming – Dates Coming Soon
Venue:
Confirmation depends on Class size & availability
Note:
Includes Buffet lunch, 2 Tea Breaks (Coffee/Tea & Pastries)
Limited Complimentary Car Parking Coupons are available upon request
Course Fees
- Individual Participation
SGD 1,150
- FULL 2 days Programme
- Course Material
- Certificate of Completion
- Group Rate (3+ Participation)
SGD 950 per person
- Venue Hotel or clubhouse
- 2 Tea break & lunch provided
- Cost-effective learning
IN-House Fees
- Minimum (15+ Participation)
SGD 700 per person
- Client need to provide classroom
- No food will be provided
- Cost-effective learning
Course Synopsis
Investigations within the security sector require discipline, accuracy, and a structured approach to information gathering. Security professionals frequently encounter incidents that require inquiry and fact-finding, such as theft, workplace misconduct, breach of security protocols, access violations, vandalism, internal fraud, and safety incidents. In such situations, the ability to conduct effective investigative questioning becomes a critical professional skill. Security officers, supervisors, and managers must obtain reliable information from witnesses, employees, visitors, and suspects while maintaining professionalism, fairness, and procedural integrity.
The Investigative Questioning Workshop for the Security Sector (CRW007) is designed to equip security personnel with the practical skills necessary to conduct structured investigative interviews. The course focuses on how security professionals can use effective questioning techniques to gather accurate information, establish facts, identify inconsistencies, and support incident investigations. In many security environments, investigations must be conducted quickly and efficiently, often under operational pressure. Poor questioning methods may result in incomplete statements, unreliable information, or unnecessary delays in resolving incidents.
This workshop introduces participants to the principles and techniques of investigative questioning specifically relevant to security operations. Participants will learn how to prepare for interviews, structure lines of questioning, and maintain control during investigative discussions. The programme emphasizes that effective investigations depend heavily on the investigator’s ability to ask clear, neutral, and purposeful questions.
Participants will explore various questioning techniques used in professional investigations, including open questions, probing questions, clarifying questions, reflective questions, and summarizing questions. These techniques allow investigators to encourage detailed responses and obtain comprehensive accounts of events. Participants will also learn how improper questioning practices—such as leading, accusatory, or assumptive questions—can distort information, create defensiveness, and compromise the reliability of statements.
Security investigations often involve individuals who may be reluctant, nervous, or defensive when questioned. Therefore, the course highlights the importance of communication awareness, attentive listening, and maintaining professional interview control. Participants will understand how tone of voice, pacing of questions, body language, and listening behaviour influence the outcome of an interview. The ability to remain calm, objective, and disciplined during questioning helps investigators maintain credibility and obtain more accurate information.
The workshop incorporates practical examples from common security incidents such as workplace theft, unauthorised access, suspicious behaviour, loss of property, and internal policy violations. Through these examples, participants will learn how to structure investigative questioning logically so that facts are established systematically and inconsistencies can be identified. Participants will also understand how well-structured questioning reduces the need for repeated interviews and improves the overall efficiency of incident investigations.
By the end of the workshop, participants will be able to conduct interviews using a structured questioning framework that supports accurate documentation and reliable fact-finding. The programme reinforces the principle that successful investigations are not driven by authority or pressure but by the investigator’s ability to ask the right questions at the right time.
The Investigative Questioning Workshop for the Security Sector ultimately aims to strengthen investigative competence among security professionals. By mastering disciplined questioning techniques, security personnel can improve the quality of incident investigations, enhance organisational accountability, and contribute to safer and more secure operational environments.
Learning Objective
By the end of this workshop, participants will be able to:
- Explain the role of investigative questioning in security operations, including incident reporting, internal investigations, and loss prevention inquiries.
- Identify common security incidents requiring investigation, such as theft, unauthorized access, property loss, security breaches, and workplace misconduct.
- Apply structured investigative questioning techniques to gather accurate information during security-related interviews and inquiries.
- Differentiate between various types of investigative questions, including open, probing, clarifying, reflective, and summarizing questions.
- Avoid ineffective questioning methods such as leading, accusatory, misleading, or assumptive questions that may compromise evidence or investigative outcomes.
- Develop systematic lines of questioning that establish facts, verify timelines, and identify inconsistencies in witness or suspect statements.
- Conduct investigative interviews with witnesses, victims, and suspects in a professional and controlled manner.
- Handle reluctant, defensive, or uncooperative individuals using appropriate communication and questioning strategies.
- Apply active listening techniques to improve the quality and reliability of information obtained during interviews.
- Maintain investigative control during questioning through proper pacing, neutral language, and disciplined interview management.
- Record and document statements accurately to support incident reports, security investigations, and organisational records.
- Improve the effectiveness of security investigations by applying structured questioning methods that strengthen fact-finding and decision-making processes.
Learning Outline
Upon completion of the workshop, participants will be able to:
- Conduct investigative interviews related to security incidents.
- Apply questioning techniques during theft, loss, and security breach investigations.
- Use open questions to obtain detailed accounts from witnesses.
- Apply probing questions to uncover missing information.
- Clarify timelines and events through structured questioning.
- Maintain professional communication with witnesses, victims, and suspects.
- Apply active listening during investigative interviews.
- Handle reluctant or defensive individuals during questioning.
- Avoid improper questioning methods that may distort information.
- Identify inconsistencies in statements during security investigations.
- Develop structured lines of questioning during incident inquiries.
- Maintain interview control through neutral language and pacing.
- Record statements accurately for security reports.
- Improve the effectiveness of incident investigations.
- Support organisational safety and security through professional investigative practices.
Key Benefits of the Course
- Improves investigative questioning skills among security personnel.
- Strengthens the quality of security incident investigations.
- Enhances the ability to gather accurate witness statements.
- Reduces investigation errors caused by improper questioning techniques.
- Improves communication with witnesses, victims, and suspects.
- Help security officers manage difficult or uncooperative individuals during interviews.
- Enhances the ability to identify inconsistencies in statements.
- Supports professional handling of theft, loss, and security breach investigations.
- Improves the accuracy of security reports and incident documentation.
- Reduces investigation delays by using structured questioning frameworks.
- Strengthens professionalism and credibility of security investigations.
- Enhance decision-making during security incident management.
- Promote consistency in investigative practices across security teams.
- Improves operational security through better fact-finding methods.
- Contributes to safer and more secure organisational environments.
Who Should Attend
- Security officers and security supervisors
- Security managers and operations managers
- Security control room personnel
- Security investigation officers
- Loss prevention officers
- Corporate security managers
- Security risk management officers
- Industrial and facility security personnel
- Security compliance officers
- Security audit officers
- Event security supervisors
- Private security agency managers
- Security training officers
- Safety and security coordinators
- Security consultants and advisors
Professional classroom training built for capability, confidence, and impact.
Our instructor-led classroom training combines deep subject-matter expertise with proven instructional methodologies. Participants engage in structured learning, guided discussions, and scenario-based activities that build confidence, competence, and professional judgment.
Methodology
This will be a 1-day course, delivered through an interactive and structured approach that blends theory with practice. The methodology ensures that participants not only understand the 5 Steps Interview model but also apply the skills through hands-on exercises. The following methods will be used:
- Presentation
- Videos
- Case studies
- Demonstrations (Demo)
- Role-Play
- Practice
Hear From Others
Trusted by Government and Corporate Organisations
This workshop enhanced our security team’s investigative capabilities. The structured questioning techniques taught during the training have helped our officers gather clearer and more reliable information during incident investigations. It is highly relevant for anyone involved in security operations."
Mr. Rajesh Kumar
Security Operations Manager, Certis Group
"The course provided practical tools that security professionals can immediately apply in real operational situations. Our officers are now more confident in conducting interviews and obtaining accurate statements during security incidents."
Ms. Farah Rahman
Head of Security & Safety, Changi Airport Group
Alan Elangovan
Alan Elangovan is a highly respected Master Trainer and Behavioural Expert with over 30 years of professional experience across the civil service, defence, and corporate sectors. He served 20 years with the Ministry of Home Affairs (MHA) and 7 years with the Singapore Armed Forces (SAF), delivering high-impact training in criminal behaviour analysis, investigation techniques, and security interviewing. He is the Founder and Lead Trainer of LPS Training Services, which was rebranded as LPS Academy in 2025. Through this platform, he has trained more than 125,000 officers from public and private sector organisations, both locally and internationally. Alan is also an accomplished author of five books, a curriculum designer, and an international speaker, widely recognised for translating complex behavioural and investigative concepts into practical, field-ready competencies that enhance professional capability, investigative effectiveness, and organisational performance.
Pannirselvam
Pannirselvam is a highly experienced Operational Trainer with 30 years of distinguished military service and 10 years of professional training experience at LPS Training Services, which is now known as LPS Academy. Throughout his career, he has trained more than 50,000 officers across a wide range of security, operational, and enforcement disciplines. Having conducted operational training assignments across nine countries, he brings extensive field expertise, disciplined instruction, and international operational perspectives to every programme he delivers. His training emphasizes practical application, operational readiness, and real-world scenario learning, ensuring participants gain hands-on competencies and mission-focused skills essential for effective performance in demanding security and enforcement environments.
