Investigative Interview Workshop: The 5 Steps of Interview at Workplace
Scheduled
Upcoming – Date to Be Announced
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Venue
Will Be Confirmed
Note:
Two Tea Breaks and Buffet lunch will be served.
Limited Complimentary Car Parking Coupons are available upon request
Course Fees
- Individual Participation
SGD 1,150
- FULL 2 days Programme
- Course Material
- Certificate of Completion
- Group Rate (3+ Participation)
SGD 1,050 per person
- Venue Hotel or clubhouse
- 2 Tea break & lunch provided
- Cost-effective learning
IN-House Fees
- Minimum (15+ Participation)
SGD 700 per person
- Client need to provide classroom
- No food will be provided
- Cost-effective learning
Course Synopsis
Workplace investigations require more than asking questions — they demand structure, empathy, and the ability to separate truth from assumption. Whether addressing misconduct, compliance breaches, or internal disputes, the quality of the interview often determines the quality of the outcome.
This course introduces participants to the 5 Steps of Investigative Interviewing at the Workplace, a practical framework designed to build rapport, encourage open narratives, structure effective questioning, verify information, and close interviews professionally.
Through interactive presentations, case studies, and role-play, learners will develop skills to recognize stress and deception cues, handle defensive responses, and extract accurate information without bias or intimidation. By applying these techniques, professionals will be better equipped to resolve workplace issues fairly, maintain organizational integrity, and foster a culture of accountability.
Learning Objective
Provides a clear five-step framework for workplace investigative interviews
Builds professional rapport and encourages cooperation
Improves listening, observation, and questioning skills
Helps identify inconsistencies and verify facts accurately
Supports ethical, unbiased, and respectful interviewing
Reduces organisational risk and strengthens investigation quality
Enhances confidence in handling difficult or high-stress interviews
Learning Outline
- Understand what stress is and how it presents during interviews
- Recognise how calm interviewer behaviour reduces stress and builds rapport
- Demonstrate emotional control and maintain professional neutrality
- Build trust and connect effectively with interviewees
- Apply verbal and non-verbal techniques to strengthen rapport
- Manage defensive behaviour calmly without escalating tension
- Differentiate normalising behaviour from individual baseline behaviour
- Explain what deviations are in an interview context
Demonstrate professional listening skills to capture both spoken and unspoken information.
Key Benefits of the Course
Structured Interviewing
Conduct interviews clearly and systematically using a practical five-step framework
Build professional rapport to encourage cooperation and manage resistance
Enhance listening and behavioural observation to identify baselines and deviations
Improve questioning clarity, consistency, and verification accuracy
Ethical & Professional Practice
Reduce bias and leading questions
Elicit truthful information ethically, respectfully, and without coercion
Who Should Attend
This course is designed for professionals who are required to conduct interviews, gather facts, assess credibility, and manage sensitive workplace situations in a fair and professional manner.
- HR Managers and HR Executives involved in recruitment interviews, disciplinary inquiries, grievance handling, and internal investigations.
- Managers, Supervisors, and Team Leaders who handle staff performance issues, conflicts, misconduct, or workplace complaints.
- Compliance, Risk, and Corporate Governance Officers responsible for fact-finding, regulatory compliance, and internal reviews.
- Security and Enforcement Officers conducting interviews, statements, screening, or preliminary investigations.
- Investigators and Audit Professionals who rely on structured questioning to identify inconsistencies, gaps, and risks.
- Business Owners, Entrepreneurs, and Employers who need to make informed decisions based on accurate information.
- Educators, Trainers, and Lecturers who use questioning to assess understanding, behaviour, and learning outcomes.
- Sales and Customer-Facing Professionals who need to uncover concerns, objections, and underlying issues through effective questioning.
- Employees and Professionals involved in workplace interviews, inquiries, or conflict resolution processes.
- Anyone who frequently interacts with people and needs to improve questioning, listening, and behavioural observation skills for better professional outcomes.
Professional classroom training built for capability, confidence, and impact.
Our instructor-led classroom training combines deep subject-matter expertise with proven instructional methodologies. Participants engage in structured learning, guided discussions, and scenario-based activities that build confidence, competence, and professional judgment.
Methodology
This will be a 1-day course, delivered through an interactive and structured approach that blends theory with practice. The methodology ensures that participants not only understand the 5 Steps Interview model but also apply the skills through hands-on exercises. The following methods will be used:
- Presentation
- Videos
- Case studies
- Demonstrations (Demo)
- Role-Play
- Practice
Hear From Others
Trusted by Government and Corporate Organisations
"The trainer openly shared extensive real-world experience, making the lessons highly practical and easy to relate to real situations. His use of humour and a warm, human approach created an engaging and comfortable learning environment, encouraging active participation and meaningful interaction throughout the course."
Anthony Toh done
ST Engineering
Alan Elangovan
Alan Elangovan is a highly respected Master Trainer and Behavioural Expert with over 30 years of professional experience across the civil service, defence, and corporate sectors. He served 20 years with the Ministry of Home Affairs (MHA) and 7 years with the Singapore Armed Forces (SAF), delivering high-impact training in criminal behaviour analysis, investigation techniques, and security interviewing. He is the Founder and Lead Trainer of LPS Training Services, which was rebranded as LPS Academy in 2025. Through this platform, he has trained more than 125,000 officers from public and private sector organisations, both locally and internationally. Alan is also an accomplished author of five books, a curriculum designer, and an international speaker, widely recognised for translating complex behavioural and investigative concepts into practical, field-ready competencies that enhance professional capability, investigative effectiveness, and organisational performance.
Pannirselvam
Pannirselvam is a highly experienced Operational Trainer with 30 years of distinguished military service and 10 years of professional training experience at LPS Training Services, which is now known as LPS Academy. Throughout his career, he has trained more than 50,000 officers across a wide range of security, operational, and enforcement disciplines. Having conducted operational training assignments across nine countries, he brings extensive field expertise, disciplined instruction, and international operational perspectives to every programme he delivers. His training emphasizes practical application, operational readiness, and real-world scenario learning, ensuring participants gain hands-on competencies and mission-focused skills essential for effective performance in demanding security and enforcement environments.
