Investigative Interview Workshop: The 5 Steps of Interview at Workplace
Scheduled
16 Jan 2026 – 18 Jan 2026
22 Jan 2026 – 25 Jan 2026
04 Feb 2026 – 08 Feb 2026Â
Venue
Holiday Inn Atrium Singapore
Orchard Ballroom
317 Outram Rd,
Singapore 089765
Note:
Two Tea Breaks and Buffet lunch will be served. Limited Complimentary Car Parking Coupons are available upon request
Course Fees
- Individual Participation
SGD 1,050
- FUll 3-5 day Programme
- Course Material
- Certificate of Completion
- Group Rate (3+ Participation)
SGD 950 per person
- Same full benefits
- Ideal for teams & organisations
- Cost-effective learning
Course Synopsis
Workplace investigations require more than asking questions — they demand structure, empathy, and the ability to separate truth from assumption. Whether addressing misconduct, compliance breaches, or internal disputes, the quality of the interview often determines the quality of the outcome.
This course introduces participants to the 5 Steps of Investigative Interviewing at the Workplace, a practical framework designed to build rapport, encourage open narratives, structure effective questioning, verify information, and close interviews professionally.
Through interactive presentations, case studies, and role-play, learners will develop skills to recognize stress and deception cues, handle defensive responses, and extract accurate information without bias or intimidation. By applying these techniques, professionals will be better equipped to resolve workplace issues fairly, maintain organizational integrity, and foster a culture of accountability.
Learning Objective
Provides a clear five-step framework for workplace investigative interviews
Builds professional rapport and encourages cooperation
Improves listening, observation, and questioning skills
Helps identify inconsistencies and verify facts accurately
Supports ethical, unbiased, and respectful interviewing
Reduces organisational risk and strengthens investigation quality
Enhances confidence in handling difficult or high-stress interviews
Course Outline
- Understand what stress is and how it presents during interviews
- Recognise how calm interviewer behaviour reduces stress and builds rapport
- Demonstrate emotional control and maintain professional neutrality
- Build trust and connect effectively with interviewees
- Apply verbal and non-verbal techniques to strengthen rapport
- Manage defensive behaviour calmly without escalating tension
- Differentiate normalising behaviour from individual baseline behaviour
- Explain what deviations are in an interview context
Demonstrate professional listening skills to capture both spoken and unspoken information.
Key Benefits of the Course
Structured Interviewing
Conduct interviews clearly and systematically using a practical five-step framework
Build professional rapport to encourage cooperation and manage resistance
Enhance listening and behavioural observation to identify baselines and deviations
Improve questioning clarity, consistency, and verification accuracy
Ethical & Professional Practice
Reduce bias and leading questions
Elicit truthful information ethically, respectfully, and without coercion
Who Should Attend
This course is suitable for professionals who conduct interviews, assess credibility, and manage sensitive workplace matters.
- HR professionals handling recruitment, discipline, and investigations
- Managers, supervisors, and team leaders managing performance and misconduct
- Compliance, risk, governance, audit, and investigation professionals
- Security and enforcement officers involved in interviews and screening
- Business owners and decision-makers requiring accurate fact-finding
- Educators, trainers, and lecturers using structured questioning
- Sales and customer-facing professionals uncovering underlying concerns
- Employees involved in workplace inquiries or conflict resolution
- Professionals seeking stronger questioning, listening, and observation skills
Professional classroom training built for capability, confidence, and impact.
Our instructor-led classroom training combines deep subject-matter expertise with proven instructional methodologies. Participants engage in structured learning, guided discussions, and scenario-based activities that build confidence, competence, and professional judgment.
Methodology
This will be a 1-day course, delivered through an interactive and structured approach that blends theory with practice. The methodology ensures that participants not only understand the 5 Steps Interview model but also apply the skills through hands-on exercises. The following methods will be used:
- Presentation
- Videos
- Case studies
- Demonstrations (Demo)
- Role-Play
- Practice
Hear From Others
Trusted by Government and Corporate Organisations
"The trainer openly shared extensive real-world experience, making the lessons highly practical and easy to relate to real situations. His use of humour and a warm, human approach created an engaging and comfortable learning environment, encouraging active participation and meaningful interaction throughout the course."
Anthony Toh done
ST Engineering
