CRW001 - Investigative Interview & Non-Confrontational Interrogation (2 Days Workshop)
Schedules:
Upcoming – Dates Coming Soon
Venue:
Confirmation depends on Class size & availability
Note:
Includes Buffet lunch, 2 Tea Breaks (Coffee/Tea & Pastries)
Limited Complimentary Car Parking Coupons are available upon request
Course Fees
- Individual Participation
SGD 1,150
- FULL 2 days Programme
- Course Material
- Certificate of Completion
- Group Rate (3+ Participation)
SGD 950 per person
- Venue Hotel or clubhouse
- 2 Tea break & lunch provided
- Cost-effective learning
IN-House Fees
- Minimum (15+ Participation)
SGD 700 per person
- Client need to provide classroom
- No food will be provided
- Cost-effective learning
Course Synopsis
It is no gainsaying that mastering investigative interview techniques requires understanding the key stages, roles, rights, and communication strategies involved. It also involves recognizing and interpreting nonverbal cues, navigating emotional dynamics, and adhering to ethical standards to ensure the integrity and effectiveness of the investigative process.
The course is on Investigative Interviewing, and it is designed to equip learners with the essential skills and knowledge they need for conducting effective, non-confrontational interrogations. The general objectives of this course are to ensure a comprehensive understanding of investigative techniques, the rights and roles in investigative interviews, interpretation of body language, interactive communication, and steps involved in interviews, investigations, and interrogations, as well as handling various issues that may arise.
To realise these objectives, this course begins by introducing learners to the meaning and key stages of the investigative process. From understanding the importance of each stage to recognizing challenges that may arise during investigations, learners understand the intricacies of conducting thorough investigations. Learners will also have to delve into the legal and ethical aspects of investigative interviewing. It is important to note that understanding the rights of interviewees and the responsibilities of interviewers is crucial in ensuring legal and ethical conduct. Learners explore scenarios where interviews can easily deviate from legal procedures, emphasizing the need for a lawful and professional approach. An important aspect of this course is dedicated to decoding non-verbal cues. From subtle gestures to facial expressions, participants gain practical experience in reading body language, largely in high-stress situations. The importance of body positioning is emphasized, providing learners with tools to interpret emotions and thoughts accurately.
This course will also focus on honing interactive communication skills, essential for effective questioning during interviews, investigations, and interrogations. We will ensure that learners explore various question types and their strategic applications. Additionally, we’ll ascertain they learn the key elements of interactive communication, emphasizing the importance of ethical and empathetic communication. Learners will be guided through the intricate steps involved in the entire process, from pre-interview preparations to post-interview assessments. This course will emphasise the fact that a successful interview or interrogation begins before the interaction, and learners will be equipped with strategies to handle various aspects throughout the questioning process.
The art of planning and preparation takes centre stage. Learners will gain insights into the internal struggles individuals face after admitting guilt. Understanding the guilt factor becomes crucial for investigators seeking to unravel the truths and motivations behind confessions. The final section of this course will focus on non-confrontational interrogation methods which centre on ethical considerations, legal boundaries, and strategies that prioritize privacy, confidentiality, and professionalism. Techniques such as informed consent, privacy safeguards, and avoiding coercion are essential for maintaining integrity during interviews. Therefore, this comprehensive course, provides professionals with a holistic understanding of investigative interviewing, emphasizing legal, ethical, and practical aspects. Through theoretical knowledge, practical exercises, and real-world scenarios, learners are well-equipped to conduct effective, non-confrontational interrogations across diverse situations.
Learning Objective
- Learners will know what investigative interview technique entails.
- Learners will effectively showcase the rights and roles involved in carrying out investigative interviews.
- Learners will be able to observe and analyze the body language of their interviewee.
- Learners will be able to demonstrate interactive communication using different question types in multiple situations.
- Learners will be able to outline the steps involved in carrying out investigative interviews.
- Learners will be able to expound on the two major stages of investigative interviews.
- Learners will learn to recognize emotions before, during, and after making a confession.
- Learners will be able to explain and apply the principles of non-confrontational interviewing.
Learning Outline
Introduction to Investigative Interviewing
The Investigative Process and Key Stages
Rights and Roles in Investigative Interviews
Legal and Ethical Considerations in Interviews
Observation and Analysis of Body Language
Interactive Communication and Questioning Techniques
Steps in Conducting Investigative Interviews
Interview Techniques and Information Extraction
Emotional Dynamics and Psychology of Confession
Non-Confrontational Interviewing and Practical Exercises
Key Benefits of the Course
- Develops structured and professional investigative interviewing skills.
Enhances the ability to plan and prepare for investigative interviews effectively.
Improves understanding of the investigative process and its key stages.
Strengthens knowledge of the legal rights of interviewees and responsibilities of interviewers.
Builds confidence in conducting ethical and lawful interviews.
Enhances the ability to interpret body language and non-verbal behaviour.
Improves observation skills to detect behavioural inconsistencies.
Develops effective questioning techniques for different interview situations.
Strengthens interactive communication and rapport-building skills.
Provides practical strategies for managing difficult or uncooperative interviewees.
Improves the ability to recognize emotional cues during interviews and confessions.
Introduces professional techniques for extracting reliable information.
Promotes non-confrontational interviewing methods that maintain professionalism.
Strengthens analytical thinking and decision-making during investigations.
Builds practical competence through case studies, role-play, and real-life scenarios.
Who Should Attend
This course is designed for professionals who are required to conduct interviews, gather facts, assess credibility, and manage sensitive workplace situations in a fair and professional manner.
- HR Managers and HR Executives involved in recruitment interviews, disciplinary inquiries, grievance handling, and internal investigations.
- Managers, Supervisors, and Team Leaders who handle staff performance issues, conflicts, misconduct, or workplace complaints.
- Compliance, Risk, and Corporate Governance Officers responsible for fact-finding, regulatory compliance, and internal reviews.
- Security and Enforcement Officers conducting interviews, statements, screening, or preliminary investigations.
- Investigators and Audit Professionals who rely on structured questioning to identify inconsistencies, gaps, and risks.
- Business Owners, Entrepreneurs, and Employers who need to make informed decisions based on accurate information.
- Educators, Trainers, and Lecturers who use questioning to assess understanding, behaviour, and learning outcomes.
- Sales and Customer-Facing Professionals who need to uncover concerns, objections, and underlying issues through effective questioning.
- Employees and Professionals involved in workplace interviews, inquiries, or conflict resolution processes.
- Anyone who frequently interacts with people and needs to improve questioning, listening, and behavioural observation skills for better professional outcomes.
Professional classroom training built for capability, confidence, and impact.
Our instructor-led classroom training combines deep subject-matter expertise with proven instructional methodologies. Participants engage in structured learning, guided discussions, and scenario-based activities that build confidence, competence, and professional judgment.
Methodology
This will be a 2 days course, delivered through an interactive and structured approach that blends theory with practice. The methodology ensures that participants not only understand the Steps Interview model but also apply the skills through hands-on exercises. The following methods will be used:
- Presentation
- Videos
- Case studies
- Demonstrations (Demo)
- Role-Play
- Practice
Hear From Others
Trusted by Government and Corporate Organisations
“Alan delivered the course with exceptional clarity and practical insight. His approach to investigative interviewing and non-confrontational interrogation was structured, engaging, and easy to apply. The techniques on rapport building, behavioural observation, and questioning have greatly improved my confidence when conducting sensitive interviews.”
Michael Tan
Senior HR Manager
“Training with Alan was an excellent experience. His real-world examples and step-by-step interview framework made complex investigative techniques easy to understand. The role-play sessions and practical exercises helped us apply non-confrontational interrogation methods professionally and effectively in workplace situations.”
Sarah Lim
Compliance & Risk Officer
Alan Elangovan
Alan Elangovan is a highly respected Master Trainer and Behavioural Expert with over 30 years of professional experience across the civil service, defence, and corporate sectors. He served 20 years with the Ministry of Home Affairs (MHA) and 7 years with the Singapore Armed Forces (SAF), delivering high-impact training in criminal behaviour analysis, investigation techniques, and security interviewing. He is the Founder and Lead Trainer of LPS Training Services, which was rebranded as LPS Academy in 2025. Through this platform, he has trained more than 125,000 officers from public and private sector organisations, both locally and internationally. Alan is also an accomplished author of five books, a curriculum designer, and an international speaker, widely recognised for translating complex behavioural and investigative concepts into practical, field-ready competencies that enhance professional capability, investigative effectiveness, and organisational performance.
Pannirselvam
Pannirselvam is a highly experienced Operational Trainer with 30 years of distinguished military service and 10 years of professional training experience at LPS Training Services, which is now known as LPS Academy. Throughout his career, he has trained more than 50,000 officers across a wide range of security, operational, and enforcement disciplines. Having conducted operational training assignments across nine countries, he brings extensive field expertise, disciplined instruction, and international operational perspectives to every programme he delivers. His training emphasizes practical application, operational readiness, and real-world scenario learning, ensuring participants gain hands-on competencies and mission-focused skills essential for effective performance in demanding security and enforcement environments.
