CRW016 – Behavioural Analysis for Workplace Communication (2 Days Workshop)
Schedules:
Upcoming – Dates Coming Soon
Venue:
Confirmation depends on Class size & availability
Note:
Includes Buffet lunch, 2 Tea Breaks (Coffee/Tea & Pastries)
Limited Complimentary Car Parking Coupons are available upon request
Course Fees
- Individual Participation
SGD 1,150
- FULL 2 days Programme
- Course Material
- Certificate of Completion
- Group Rate (3+ Participation)
SGD 950 per person
- Venue Hotel or clubhouse
- 2 Tea break & lunch provided
- Cost-effective learning
IN-House Fees
- Minimum (15+ Participation)
SGD 700 per person
- Client need to provide classroom
- No food will be provided
- Cost-effective learning
Course Synopsis
Recognizing Behavioural Inconsistencies and Communication Signals in Professional Interactions
In today’s workplace, effective communication goes beyond the words that people speak. Professionals often convey thoughts, emotions, and intentions through subtle behavioural signals that accompany verbal communication. These signals may include tone of voice, facial expressions, gestures, posture, and other behavioural indicators that reveal how individuals truly feel about a situation. The ability to observe and interpret these communication signals allows professionals to better understand workplace interactions and respond appropriately. Behavioural analysis provides a structured approach to recognising patterns, inconsistencies, and signals that may appear during professional discussions and interactions.
The course Behavioural Analysis for Workplace Communication is designed to help professionals develop the skills required to observe, interpret, and respond to behavioural signals in workplace communication. The programme focuses on understanding how verbal communication and behavioural cues work together to convey meaning. Participants will learn how inconsistencies between spoken words and behavioural signals may indicate uncertainty, hesitation, disagreement, or other underlying reactions during professional conversations.
A key component of the course is the exploration of communication signals and behavioural indicators commonly observed in workplace interactions. Participants will examine how gestures, facial expressions, body language, and tone of voice contribute to the overall message being communicated. Understanding these signals helps professionals interpret reactions more accurately during meetings, negotiations, and workplace discussions.
The programme also introduces the concept of micro-behaviour analysis, which involves recognizing subtle behavioural changes that may occur during communication. These changes may include brief facial expressions, shifts in posture, or variations in voice tone that reflect emotional reactions. By learning to observe these indicators, participants can gain deeper insight into how others respond during conversations and decision-making discussions.
Another important focus of the course is identifying verbal and non-verbal contradictions. At times, the spoken message may not fully align with the behavioural signals displayed by the speaker. Recognizing these inconsistencies can help professionals better understand underlying concerns or reactions that may not be explicitly expressed. This awareness is particularly useful in workplace discussions where individuals may hesitate to openly express disagreement or uncertainty.
The course also addresses behavioural anomalies and communication patterns that may arise during professional interactions. Participants will learn how to observe unusual communication responses, changes in behaviour, or shifts in engagement levels that may indicate discomfort, confusion, or disagreement.
Throughout the programme, emphasis is placed on ethical and responsible behavioural observation. The goal of behavioural analysis in the workplace is not to judge or accuse individuals, but to enhance communication awareness and improve professional interactions. Participants will learn how behavioural insights can support clearer communication, better decision-making, and stronger workplace relationships.
Through practical examples, guided discussions, and observation exercises, participants will develop the ability to recognise communication signals and behavioural inconsistencies more effectively. The course encourages participants to apply behavioural awareness skills in their daily professional interactions.
By the end of the programme, participants will have gained a stronger ability to interpret communication signals and behavioural patterns in workplace settings. These skills will help professionals communicate more effectively, manage discussions with greater awareness, and navigate workplace interactions with increased confidence and professionalism.
Learning Objective
- Explain the concept of behavioural analysis in communication.
Explain how behavioural observation supports effective workplace communication. - Describe the relationship between verbal and non-verbal communication.
Describe how communication signals influence message interpretation. - Identify behavioural indicators in workplace interactions.
Identify gestures, facial expressions, tone, and posture during discussions. - Interpret emotional and behavioural cues during communication.
Interpret signals that indicate reactions, hesitation, or engagement. - Analyse behavioural inconsistencies in conversations.
Analyse situations where verbal messages differ from behavioural signals. - Recognize micro-behaviour indicators during discussions.
Recognize subtle behavioural changes that reveal emotional responses. - Identify communication patterns in workplace interactions.
Identify behaviours that indicate agreement, uncertainty, or resistance. - Apply behavioural observation techniques in workplace discussions.
Apply observation skills to understand communication dynamics. - Explain ethical principles in behavioural observation.
Explain responsible and professional use of behavioural analysis. - Demonstrate behavioural awareness in workplace communication.
Demonstrate appropriate responses during professional interactions.
Learning Outline
Upon successful completion of this course, participants will be able to:
- Explain the principles of behavioural analysis in workplace communication.
- Identify behavioural cues displayed during professional interactions.
- Recognize verbal and non-verbal communication signals during discussions.
- Interpret emotional cues communicated through facial expressions and tone.
- Identify behavioural inconsistencies that may appear during conversations.
- Demonstrate effective observation skills during workplace communication.
- Apply behavioural analysis techniques to interpret communication signals.
- Recognize micro-behaviour indicators during discussions and meetings.
- Interpret behavioural responses during workplace conversations.
- Respond appropriately to behavioural signals in professional interactions.
- Recognize behavioural indicators of hesitation, disagreement, or uncertainty.
- Adapt communication approaches based on behavioural observations.
- Apply behavioural awareness during workplace discussions and negotiations.
- Demonstrate professional judgement when interpreting behavioural cues.
- Demonstrate improved communication awareness in workplace interactions.
Key Benefits of the Course
- Improves Communication Awareness
Participants learn how behavioural signals influence communication. - Enhances Observation Skills
Develops the ability to recognize subtle behavioural cues. - Strengthens Interpersonal Communication
Helps professionals interpret reactions during discussions. - Improves Workplace Interaction Skills
Participants gain insights into communication dynamics. - Enhances Emotional Awareness
Participants learn to recognize emotional signals during conversations. - Supports Better Decision Discussions
Understanding behavioural signals improves discussion outcomes. - Improves Professional Judgement
Participants learn to interpret behavioural cues responsibly. - Enhances Negotiation Awareness
Recognizing communication signals supports negotiation interactions. - Strengthens Communication Effectiveness
Participants learn to respond more effectively in workplace conversations. - Promotes Ethical Behavioural Observation
Encourages responsible interpretation of behavioural signals.
Who Should Attend
This programme is designed for professionals who wish to strengthen their behavioural observation and communication awareness.
- Managers and Team Leaders
Professionals responsible for managing teams and workplace communication. - Supervisors and Department Heads
Leaders who oversee daily operations and team interactions. - Human Resource Managers and Executives
HR professionals involved in employee relations and workplace discussions. - Project Managers
Professionals coordinating teams and workplace communication. - Corporate Executives
Professionals involved in leadership communication and decision discussions. - Sales and Business Development Managers
Professionals who interact with clients and stakeholders. - Corporate Trainers and Facilitators
Professionals responsible for developing workplace communication skills. - Customer Service Supervisors
Professionals managing service teams and client interactions. - Professionals Preparing for Leadership Roles
Employees aspiring to strengthen interpersonal communication skills. - Professionals in Corporate Organisations
Individuals who wish to improve behavioural awareness in workplace interactions.
Professional classroom training built for capability, confidence, and impact.
Our instructor-led classroom training combines deep subject-matter expertise with proven instructional methodologies. Participants engage in structured learning, guided discussions, and scenario-based activities that build confidence, competence, and professional judgment.
Methodology
This will be a 1-day course, delivered through an interactive and structured approach that blends theory with practice. The methodology ensures that participants not only understand the 5 Steps Interview model but also apply the skills through hands-on exercises. The following methods will be used:
- Presentation
- Videos
- Case studies
- Demonstrations (Demo)
- Role-Play
- Practice
Hear From Others
Trusted by Government and Corporate Organisations
“The trainer delivered the programme in a very engaging and practical manner. The training helped us better recognize communication signals and behavioural cues during workplace discussions. It was very useful for supervisors who manage teams and handle daily workplace interactions.”
Kelvin Ong
Operations Supervisor, ComfortDelGro
“The trainer explained behavioural communication clearly with many practical examples. The programme improved our awareness of communication signals and helped us manage workplace discussions more effectively. It is highly beneficial for supervisors and managers working with diverse teams.”
Nadiah Binte Ismail
Service Supervisor, NTUC FairPrice
Alan Elangovan
Alan Elangovan is a highly respected Master Trainer and Behavioural Expert with over 30 years of professional experience across the civil service, defence, and corporate sectors. He served 20 years with the Ministry of Home Affairs (MHA) and 7 years with the Singapore Armed Forces (SAF), delivering high-impact training in criminal behaviour analysis, investigation techniques, and security interviewing. He is the Founder and Lead Trainer of LPS Training Services, which was rebranded as LPS Academy in 2025. Through this platform, he has trained more than 125,000 officers from public and private sector organisations, both locally and internationally. Alan is also an accomplished author of five books, a curriculum designer, and an international speaker, widely recognised for translating complex behavioural and investigative concepts into practical, field-ready competencies that enhance professional capability, investigative effectiveness, and organisational performance.
Pannirselvam
Pannirselvam is a highly experienced Operational Trainer with 30 years of distinguished military service and 10 years of professional training experience at LPS Training Services, which is now known as LPS Academy. Throughout his career, he has trained more than 50,000 officers across a wide range of security, operational, and enforcement disciplines. Having conducted operational training assignments across nine countries, he brings extensive field expertise, disciplined instruction, and international operational perspectives to every programme he delivers. His training emphasizes practical application, operational readiness, and real-world scenario learning, ensuring participants gain hands-on competencies and mission-focused skills essential for effective performance in demanding security and enforcement environments.
