Interpersonal Influence & Professional Presence

Course Overview

Course Code: CSSB0067

Building Rapport, Communicating with Impact, and Strengthening Relationships

(The course fee covers a programme duration of one (1) year)

Interpersonal Influence & Professional Presence is designed to help professionals develop the communication and relationship-building skills needed to interact confidently and effectively with others. Strong interpersonal skills influence how individuals are perceived, remembered, and trusted in both professional and social settings. When these skills are weak, opportunities for connection, collaboration, and influence are often lost. This course provides a structured foundation for developing interpersonal effectiveness and professional presence.

Participants will explore how interpersonal skills shape first impressions, conversations, and long-term relationships. The programme highlights the importance of listening, questioning, verbal and non-verbal communication, and emotional awareness in building rapport. Learners gain clarity on how confident introductions, remembering names, and managing common social challenges contribute to positive and lasting impressions.

Through structured explanations and practical workplace examples, the course introduces techniques for starting conversations, sustaining meaningful dialogue, and progressing conversations toward influence and collaboration. Attention is also given to negotiation fundamentals, managing differing viewpoints, and using facts and emotions appropriately to influence others.

By the end of the programme, participants will have a clear understanding of how to communicate with impact, build strong interpersonal connections, and present themselves with confidence and professionalism in a wide range of situations.

Course Outcomes

By the end of this course, participants will be able to:

Course Benefits

What Is Special About This Course

This course focuses on practical interpersonal behaviour rather than surface-level communication tips. It emphasizes how listening, presence, emotional awareness, and communication style directly influence how others respond and remember interactions.

The programme provides clear guidance on managing real interpersonal situations, including introductions, conversations, negotiation, and differing viewpoints. Participants learn how to balance confidence with empathy to create genuine and effective connections.

By integrating interpersonal principles with realistic workplace and social scenarios, the course builds sustainable skills that enhance professional presence, influence, and relationship quality.

Who Is This Course For

Conclusion

The course Interpersonal Influence & Professional Presence provides professionals with a strong foundation for building meaningful relationships and communicating with confidence and impact. Participants gain a deeper understanding of how interpersonal behaviour, communication style, and emotional awareness shape how they are perceived in both professional and social settings. By mastering these elements, learners enhance their ability to create positive first impressions and sustain productive interactions.

A key strength of this course lies in its practical focus on real-world communication. Participants develop essential skills such as active listening, effective questioning, and non-verbal awareness, enabling them to engage more meaningfully with others. The course also introduces techniques for building rapport, managing conversations, and handling differing viewpoints with professionalism and respect. Additionally, learners gain insights into basic negotiation principles, allowing them to influence outcomes constructively.

Ultimately, the course develops confident professionals who can connect, communicate, and influence effectively. By strengthening interpersonal skills and professional presence, participants are better equipped to build trust, foster collaboration, and contribute positively to workplace relationships and organizational success.